Eclipse announces a new era in client-centric legal services
The UK’s largest independent provider of legal software – Eclipse Legal Systems – has announced a new solution for legal services organisations. Currently in the final stages of development, TouchPoint will provide a device-independent, interactive experience for legal service providers, their business partners and clients, using data (taken in real-time) from Eclipse’s core Proclaim Case and Practice Management solution.
Providing access to a huge range of live information, TouchPoint will provide an ‘always on, always visible’ solution. Functionality will include contact management; social media aggregation; dynamic data mapping; visual KPI presentation; dynamic, fluid report/MI commissioning; targeted news feeds and blogging. The solution carries a consistent Windows 8 feel for maximum accessibility and will enable easy view configuration for prioritising what is displayed, where, and how.
Eclipse’s Chief Software Architect, Steve Ough, explains “The way in which legal services are being provided has changed. Clients and business partners need to have an interactive relationship with their data. This access has to be on demand, available whenever and however it is wanted (desktop computer, iPad, tablet, or smartphone). Legal service providers that can provide this will win far more business.
“TouchPoint puts the user (service provider, business partner or client) at the centre of operations and allows them to ‘decorate their own office’ with whatever information and applications they need, on the device of their choice. Whether it’s a law firm director checking MI on an evening via iPad, or a lawyer working in a BYOD environment, or a client engaging with a blog on a smartphone, TouchPoint provides an instant and convenient experience.”