Helpdesk Analyst – North West London – to £25k
Our client is an International Technical Consultancy form providing services to the Professional Services sector. They are now looking to recruit a Helpesk Analyst. The main responsibilities will be to provide 1st line Desktop and PC Software support to the managed services clients.
The Helpdesk Analyst will demonstrate ownership of calls and become proactive in resolving all issues reported to the IT Support team within the agreed SLA’s and timescales and own such issues through to successful resolution, escalating where appropriate to the relevant 2nd / 3rd line support teams/management. As well as the analytical mind set and technical experience required to work with technical contacts, you will need to have excellent communication and interpersonal skills for those less technically inclined.
For this role the client is ideally looking for individuals who have previous experience supporting IT departments within Law Firms or a professional services environment.
Knowledge & Experience:
A good standard of education with excellent skills in English and Mathematics.
Experience of working in a law firm as part of an IT Support Team (minimum of 2 years)
Essential working knowledge of: Ms Office 2003 & 2010; Windows XP and 7; Exchange 2003;Filesite;Digital Dictation;InterAction;Workshare;Laserform; Citrix; Blackberry and mobile devices.
High-level customer service and organisational skills
Good understanding of SLA’s, KPI’s and general call management
Solid understanding of IT support service, functions and skills
Location for this role is North West London and salary is up to £25,000
To apply contact Alex Durden at Lewis Paige – The Legal Technology Recruiters. Telephone 0207 871 9909 or email your CV to firstname.lastname@example.org