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InTouch, which was designed and implemented because the house buying process was confusing, frustrating and slow for Marvin Rounce in 2012, is a case management system designed to ensure communication between all parties involved is the best it can be.
When Marvin bought his first house, two offers were accepted and then fell through. Only after viewing 44 different houses and finally putting a third offer in, did he then find himself a home owner.
The months that followed contained many emotions and pitfalls. Understanding the complexity in conveyancing became exhausting. An exciting adventure had turned into an abyss of complication and confusion.
The crux of the problem was, without knowledge or understanding the process, he often felt frustrated, not knowing what was happening.
The estate agent and conveyancer found themselves at the end of his confusion – “What’s happening?”, “When can we move in?”, “This costs how much?!”
InTouch went live in January 2014, improving continually thanks to feedback from conveyancers & agents.
InTouch helps all parties involved when buying a house, because it invites estate agents, search providers, solicitors and clients into a portal to share information. As soon as a conveyancer progresses a matter, the client is updated in an intelligent way. This immediately cuts down the amount of phone calls between the parties because automatically everybody understands what is going on.
InTouch’s sole focus is always on improving and developing the software to ensure conveyancers can continually deliver a client focused conveyancing service.
Data security is of the utmost importance, which is why the infrastructure is run inside of Microsoft Azure Data centres, in highly secure, specialised data centres adhering to UK auditing standards.
All data and documents are encrypted, and we continually improve our security standards as the industry changes. We actually document our security practices on our website, with the aim to educate lawyers, and raise the standard of security within the industry.
InTouch embraces the power of the cloud, allowing users to be able to access information from anywhere on any device. Recent feedback was received from a client expressing how happy they were with InTouch because it allowed them to stay up dated whilst holidaying in New Zealand!
The technology behind InTouch allows seamless integration with general practice management systems, accounts packages, search providers, Microsoft Word & Outlook.
InTouch is mainly used by regional and high street firms; from solicitors like Murray Hills, Bird & Co, to Licensed conveyancing firms like PDR Property Lawyers and Michelle O’Shea and Co. We even have a hybrid agency/solicitors taking advantage.
InTouch has been designed to help practices run more efficiently. The technology has been designed to ensure its ease of use. The aim is to improve the conveyancing process, and we think technology is a key part of it.