In CRM of the Crop, our client relationship management report for 2019, we take a look at the latest trends in the legal CRM space including the new entrants, the new relationships and the new versions, as well as looking at the converse – the lack of innovation and what that means to CRM users.
Published in kind association with Peppermint Technology, the report looks impartially at the CRM market including the arrival of OnePlace; the launch by Peppermint Technology of its CRM online; the acquisition by Intapp of DealCloud; the acquisition by SAGlobal of LexisOne; the integration by Tikit of InterAction and Introhive; the launch of InterAction in O365; and the sunsetting of Thomson Reuters 3E Business Development. With commentary from clients and market experts, we ask, is it time that we think of CRM as a strategy as much as a technology?
Click here to download the report.