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Enterprise Support Engineer – Intapp

Added on the 9th Jan 2018 at 2:46 pm
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Enterprise Support Engineer

Intapp is an international supplier of enterprise software to the legal and professional services sectors. The company is going through a period of sustained expansion and is now looking to hire an additional Enterprise Support Engineer to join our team based in our office in South Manchester.

We are looking for an Enterprise Support Engineer who has experience delighting customers (internal or external). The ideal candidate has experience with the development, implementation or support of software and an intense desire to facilitate success through personal interaction and critical thinking.

Key Responsibilities

The primary goal of an Intapp Enterprise Support Engineer is to help customers succeed. You will work with a broad spectrum of customers and applications on a daily basis as each day brings a new opportunity to learn and develop. You’ll do well here if you are smart, organized and driven to provide exceptional care to your customers. Your responsibilities will range from providing customer care, to documenting and providing best practice guidance, to designing and building solutions with our customers.

Qualifications

BS Degree or comparable industry experience.
At least 3 years of prior experience in Technical Support.
Experience with SQL, IIS, XML/Web Services technology. (SOAP, REST)
Experience with LDAP/AD, Database technologies (SQL Server, Oracle, DB2) and Linux.
Comfortable demonstrating and teaching technology concepts to others.
Refined written and verbal communication skills with ability to be a good listener.
Highly motivated, disciplined, with ability to manage competing priorities.
Should be able to work independently.
Knowledge of and experience with Legal Technologies (DM, Records or Time Entry systems, etc.) a plus.
Intapp provides software products and services that enable large professional services firms including the largest law, accounting and consulting firms, to thrive in an increasingly competitive marketplace by improving client service, increasing profitability, and reducing operational costs. Intapp’s three practice groups (Revenue, Risk and Integration) focus on understanding existing pressures and emerging trends, and translate this knowledge into products and best practices. Intapp products allow firms to effectively align business operations with business strategy, and are recognized as the most advanced in their respective categories — time entry and recording, application integration, information security, new business intake, and law firm conflicts management.

Serving more than 650 customers, including 92% of the Am Law 100 and 80% of the Global 200, and 3 of the 20 largest Accounting Firms in the world; Intapp has cultivated an unparalleled record of customer success and collaborative partner relationships. Headquartered in Silicon Valley, with business operations in New York, Atlanta, London, and Sydney, Intapp offers a unique combination of legal industry expertise, technical innovation, consumer-friendly design and customer-focused business philosophy. For more information, visit www.intapp.com.

Founded in 2000, Intapp is headquartered in Palo Alto, California. To learn more about Intapp, visit http://www.intapp.com.

contact nigel.lawrence@intapp.com or call me on 0203 826 1062