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IT Support Analyst – Quill

Added on the 31st Oct 2017 at 9:45 am
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Quill’s looking for a support analyst with a minimum of two years legal cashiering experience and knowledge of the Interactive legal accounts software to join its busy, vibrant team. As a support analyst you will provide telephone support to Quill’s clients for its various products and services.

Main responsibilities:-
– Provide Technical Support for all Quill’s products & services across all branch offices & the client base
– Record all work on the appropriate systems to aid good client relationship management
– Maintain a working knowledge of all aspects of Quill’s software products by seeking training for yourself if necessary
– Attend & contribute constructively to IT team meetings
– Build good relations with other departments: training; sales; operations etc
– Continually update your own skills by keeping up to date with IT developments and enhancements of the software, as well as attending training courses and self-training
– Bring any newly developed skills & knowledge into the organisation by making suggestions or recommendations that could benefit the business

Essential skills and experience:-
– A minimum of 2 years’ experience working as a legal cashier with knowledge of the SRA Accounts Rules
– Solid understanding of management accounts, cash accounts and legal aid
– Knowledge of Delphi products
– Knowledge of Interactive and Document Management
– Excellent communication and organisational skills
– Confidently manage problem solving queries
– Client focused approach
– Ability to work in a fun, fast-paced environment and pay close attention to detail
– Competency to work on your own and as part of a team
– Willingness to learn and develop your skills
– The ability to adjust quickly to changing priorities and make quick decisions with limited information

Desirable skills and experience:-
– Knowledge and understanding of all Interactive documents eg. bill templates, cheque layouts, precedents
– Basic understanding of SQL and Metadata

To apply, please email your CV to Quill’s HR Manager, Corrine Blake at c.blake@quill.co.uk.