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Legal IT Jobs Board… Solutions Engineer – Intapp

Added on the 9th May 2019 at 10:16 am

Overview
Intapp Professional Services strives to understand our customers’ needs and work with them to create success criteria that align with these needs. We do this in order to ensure the solutions we deliver meets or exceeds those needs. Once the criteria have been defined and agreed upon Intapp Professional Services then builds and delivers solutions to meet these criteria. After delivery Intapp Professional Services continues to work with customers to ensure that Intapp solutions meet their specific needs and to provide additional ideas for helping them with new needs. Intapp Professional Services has a successful history of delivering many types of solutions that meet or exceed the success criteria. These solutions make the customer successful, they are mission critical, they are highly used, and they are very well received. As a Solutions Engineer at Intapp you will be part of the team that does this fulfilling work.

As a Solutions Engineer you will be involved in and responsible for all parts of this delivery process, and you will be accountable for the technical delivery in particular. You will be customer facing, you will be a technical lead, you will provide expert guidance, you will do superb technical work, and you will very much enjoy the results of your efforts. Furthermore, as an organization that is always looking to improve you will be responsible for not only doing good work, but empowered and responsible for doing things even better the next time.

Intapp’s Professional Services team manages consulting projects to help our customers implement solutions using our products and achieve the most from their solution. We are looking for a high-energy, driven Solutions Engineer, who is adept at collaborating with business and technology leaders, balancing multiple projects, and designing solutions that enable our customers to maximize their investment. The Solution Engineer will be a highly valued member of Intapp’s Professional Services team focused on the design and implementation of solutions using our newest products.

The Solutions Engineer is an expert with Intapp products. This role requires the Solution Engineer to translate a customer’s requirements into technical product capabilities and to effectively communicate new requirements to the Intapp Product Management organization driving the evolution of the product. The Solutions Engineer also assists the product development team in troubleshooting technical issues that may arise during the delivery of the solution.

Responsibilities Include:

Lead the technical delivery of Intapp solutions built upon Intapp’s market-leading products (such as Intapp Open, Intapp Time, Intapp Walls, as well as others)
Educate customers on industry best practices
Provide analysis of customer needs and implementation recommendations
Lead or assist in the review of requirements and business processes in order to design new business processes to deliver the solution
Conduct data management and data mapping workshops as related to the proposed solution
Work closely with project team members such as the Engagement Manager, the Principal Consultant, and other Solution Engineers to deliver the solution
Work closely with the product team to improve the product
Work with sales to provide assistance in delivering new solutions to new customers

Required Qualifications
Technical degree: BS or MS or Strong Equivalent Experience
Proven ability to learn and the desire to learn
Results oriented, resourceful, and comfortable working under tight deadlines with a demanding set of internal and external customers
Self-starter with a demonstrated ability to multi-task
Excellent analytical and troubleshooting skills
Excellent interpersonal skills and ability to explain software to non-technical users
Excellent written and verbal communication skills are a must; this position involves a significant amount of direct customer interaction
Excellent organisational and administrative skills; candidates must be detail-oriented
Team player with ability to coordinate work with disparate team members
5 years of experience in a technical implementation leadership role (project manager, technical lead, architect) Demonstrated experience in leading business process reviews, design and/or change management
Excellent hands-on skills with common office automation products (Microsoft Word, Excel, PowerPoint, and Visio)

Desirable Qualifications
Product development/software engineering experience
Experience in the legal sector, in particular experience with industry-standard legal software systems
Experience with new business intake and/or conflicts solutions
Experience with time entry / capture solutions
Experience with ethical wall / information barrier solutions

Required Skills
IIS management
Web services (SOAP & REST)
SQLServer / SQL
Troubleshooting skills
Development, programming languages such as, understanding of logic, patterns, and algorithms…
Understand development methodologies
Other Useful Technical Qualifications/Skills

Experience with time entry / capture solutions
Performance tuning/investigation
SSRS reporting
Single and multi-product architecture
Experience with providing estimates on work effort
Experience with technical sizing and scalability
Business processes (Intake, conflicts, matter closing, etc.)
Regular Expressions
SharePoint
Oracle
Training
Exchange, Active Directory
Other systems (ERP, PMS, Financial, CRM, HR, etc.)
Telephony
Cloud, SAAS experience
Issue tracking system (e.g. JIRA)
About us:
Intapp provides software and services that enable professional services and capital markets firms to thrive in an increasingly competitive marketplace, enhancing their ability to win more business, operate efficiently, manage risk and drive project and client success. Over 1,100 customers globally, including 96 of the Global 100 law firms, five of the top eight global accounting firms, and more than 400 capital markets and advisory firms, rely on us. We offer a professional services platform – purpose-built for this industry – spanning the entire client life cycle, with solutions for client development, business acceptance and client delivery. Intapp is backed by Temasek and Great Hill Partners. For more information, visit www.intapp.com

Please contact: Nigel Lawrence – nigel.lawrence@intapp.com
Visit our careers page for all current opportunities
https://www.intapp.com/open-positions/