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Legal IT Jobsboard… Customer Support Engineer – Intapp

Added on the 2nd Jul 2019 at 4:23 pm
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Customer Support Engineer Intapp, London and Charlotte

We are hiring a Customer Support Engineer who has experience with enterprise software and enjoys customer-facing responsibilities. The ideal candidate has experience with the development, implementation or support of software and an intense desire to facilitate success through personal interaction and critical thinking. Our success depends on bright, energetic, talented people who share a passion for excellence in building key technologies—and have fun along the way. Intapp offers a fast-paced, action-oriented environment. We promote a culture that embraces innovation, change, teamwork, and strong partnership.

What you get to do in this role:

The primary goal of a Customer Support Engineer is simple – to help customers succeed. You will work with a broad spectrum of customers and applications on a daily basis, each day brings a new opportunity to learn and develop. You’ll do well here if you are smart, organized and driven to provide exceptional care to your customers. Your responsibilities will range from providing customer care to documenting and providing best practice guidance, to troubleshooting their complex environments for solutions with our customers.

In order to be successful in this role you will need:

Strong experience in enterprise software Technical Support.
Experience with SQL, IIS, XML/Web Services technology.
Experience with LDAP/AD, Database technologies (SQL Server, Oracle, DB2) and Linux
Comfortable demonstrating and teaching technology concepts to others.
Excellent verbal and written communication skills
Highly motivated, disciplined, with the ability to manage competing priorities.
Recent experience in providing remote technical support
Strong customer service skills
Outstanding analytical and organizational ability
Self-starter with the ability to multi-task in a high-pressure, fast-paced, fast growth environment
BS Degree or comparable industry experience
Knowledge of and experience with Legal Technologies (DM, CRM, Records or Time Entry systems, etc.) a plus.
Education: College degree preferred

Travel: 10% – usually associated with job training

Intapp is The Industry Cloud for Professional and Financial Services. Headquartered in Silicon Valley, we serve over 1,300 customers worldwide — 96 of the Global 100 law firms, 5 of the top 8 global accounting firms, and more than 600 capital markets and financial advisory firms — we’ve cultivated a record of customer success and collaborative partner relationships. We have over 500 professionals across the globe — from our Silicon Valley headquarters in Palo Alto to Charlotte, Chicago, London, Jersey City, New York, Manchester, Minsk and Sydney. We help firms shift to a modernization strategy and gain a growth edge in today’s competitive marketplace. We offer intelligent solutions – purpose-built for partner-led firms – spanning the entire client lifecycle, from strategy through origination and execution. For more information, visit www.intapp.com

Contact Nigel Lawrence, nigel.lawrence@intapp.com