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ManageEngine Adds Enhanced Troubleshooting Features to Desktop Central

Added on the 19th Jul 2017 at 3:04 pm
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London, UK — 19th July, 2017 — ManageEngine, the real-time IT management company, today announced the addition of enhanced tools to its endpoint management solution, Desktop Central. Available immediately, these new tools allow IT admins to troubleshoot remote computers using voice and video chat, control multiple monitors while troubleshooting, and manage computers’ registry keys remotely. Desktop Central has also expanded the scope of desktop management with support for Linux software deployment.

Based on analysis by Jeff Rumburg, co-founder and managing partner at MetricNet, enterprises in North America spend on average $118 per service request ticket, taking one and a half to two hours to resolve each ticket. With enhanced tools such as voice and video calls and multi-monitor troubleshooting options, enterprises can drastically reduce the cost per ticket and average resolution time. Spending less time on each ticket, IT admins can improve their productivity in the long run.

“Enhanced SLA resolution time combined with a lower cost per ticket can dramatically increase a business’s profit and productivity,” said Mathivanan Venkatachalam, director of product management for Desktop Central.

“The new tools in Desktop Central have saved me countless hours and days of remote troubleshooting, allowing me to help people faster than ever before thanks to the remote access capabilities,” said Luke Schaedle, director of information technology at Good Will-Hinckley, a ManageEngine customer since 2013.” It really has lived up to my expectations.”

Highlights:

1.       Voice and video calling: Resolve issues remotely and easily by initiating a voice or video call with an end user.

2.       Remote registry: Manage the registry for remote computers from a central location.

3.       Multi-monitor troubleshooting: Troubleshoot with an extra edge by switching between multiple monitors at the same time. Adds extra visibility.

4.       Updates to Linux support: Deploy business apps to Linux computers, including the latest Debian and Ubuntu flavors.

Pricing and Availability

ManageEngine Desktop Central is available for immediate download at manageengine.com/products/desktop-central/download. Pricing starts at $645.

About Desktop Central

Desktop Central is a unified endpoint management solution that helps in managing thousands of servers, desktops and mobile devices from a central location. It automates the complete desktop and mobile device management life cycle, ranging from a simple system configuration to complex software deployment. Used by more than 6,000 customers around the globe, it helps businesses cut costs on IT infrastructure, achieve operational efficiency, improve productivity and combat network vulnerabilities. For more information, visit manageengine.com/products/desktop-central.

About ManageEngine

ManageEngine is bringing IT together for IT teams that need to deliver real-time services and support. Worldwide, established and emerging enterprises — including more than 60 percent of the Fortune 500 — rely on our real-time IT management tools to ensure tight business-IT alignment and optimal performance of their IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corporation with offices worldwide, including the United States, India, Singapore, Japan and China. For more information, please visit buzz.manageengine.com/; follow the company blog at blogs.manageengine.com/, on Facebook at www.facebook.com/ManageEngine and on Twitter @ManageEngine.

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